Question 1

Are the documents lawyer reviewed?

Accepted Answer

Our templates are based on widely used clauses and patterns. For high stakes contracts we recommend a final review by your own counsel, which the platform makes easy by exporting clean redlines. We do not provide legal advice.

Question 2

Which jurisdictions are supported today?

Accepted Answer

Twenty six jurisdictions including EU member states, UK, US (with state level CCPA, VCDPA and similar), Canada, India, Australia, Brazil, Singapore, UAE. Pick the ones that match your users.

Question 3

Can I host the policy URL on my own domain?

Accepted Answer

Yes. Growth and Scale plans support custom domains. Add a CNAME and your hosted policy becomes policy.yoursite.com with automatic SSL.

Question 4

Do you do automatic legal updates?

Accepted Answer

No. We send a curated regulation digest (quarterly on Growth, monthly on Scale) covering the regions tied to your published documents. You decide when and how to refresh. We never silently change a published document.

Question 5

How does reviewer feedback work without extra seats?

Accepted Answer

You generate a read only share link for a draft. Reviewers enter their email and post comments on specific sections. You see everything in your dashboard. No account needed for the reviewer.

Question 6

What is included on every plan and what costs credits?

Accepted Answer

First generation of every hosted document slot you have is included in your plan and does not burn credits. Manual editing in the document editor is always free. AI actions deduct credits based on actual output size, like Replit. Starter plan does not include any AI credits, Growth includes 200 a month, Scale 800. Anyone on any plan can buy credit packs at any time.

Question 7

Why are the AI credit costs shown as ranges?

Accepted Answer

Effort based pricing. A small section rewrite uses fewer credits than a long one. A short Copilot answer costs less than a long one. Every button shows a range estimate before you click and we deduct the actual amount after the response is produced. No surprises.

Question 8

What happens if I run out of credits?

Accepted Answer

AI actions pause until your monthly allowance resets or you buy a credit pack. Manual editing, downloads, and publishing hosted URLs keep working. We never silently overage charge you.

Question 9

Why is the Brand Kit only on Growth and above?

Accepted Answer

Starter is intentionally minimal: one hosted policy on our edge with a clean default look. The Brand Kit (logo, colors, themes, custom domain) is a meaningful step up that customers usually take when they outgrow the default look.

Question 10

Can I download my documents and use them outside the platform?

Accepted Answer

Yes. PDF and DOCX export is included on every paid plan. Use them anywhere. The hosted URL stays at our edge and updates when you publish a new version.

Question 11

What happens if I downgrade?

Accepted Answer

You keep your data. Documents beyond your new plan's cap stay viewable but read only until you either upgrade or remove some.

Questions, answered.

Questions, answered.